What We Collect and Why We Hold It
We keep the data list short and tied to a job. Your name, date of birth, mobile number and email come first, because we need to know the account belongs to one real person. When you top up through bKash, Nagad, Rocket or Upay, the wallet
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returns a transaction reference, the amount and a masked sender number. That reference is stored so a disputed transfer can be traced, and your wallet PIN never reaches us — the app handles that entry on its own screen. A Bank Transfer top-up adds an account
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name and a slip reference for the same reason. On the device side, we log the handset model, the app version and the IP address each session starts from. That log is how we notice a login from a handset you have never used and ask
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for a one-time code before the session continues. We do not sell this data and we do not hand it to advertisers. Sharing stays limited to the payment rails above, the studios whose games you open, and a regulator or court acting on a lawful request.
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How long each record stays depends on its type. Transfer records are held for the period the tax and anti-money-laundering rules in your jurisdiction set, while marketing preferences are dropped as soon as you withdraw consent. Because those periods follow local law rather than one fixed
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rule, the schedule that covers your account depends on your country and eligible regions — ask us and we will tell you which one applies.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.